Refund policy

Refund and Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return or report an issue.

To be eligible for a standard return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the order confirmation number or proof of purchase.

How to Start a Return

To initiate a return or request assistance, please contact us at contact@tenatech.ma with your order number and the reason for your request.

  • Important: Do not send your purchase back to the manufacturer, fulfillment center, or the address printed on the original package. Items sent back to any facility without prior authorization will not be accepted or refunded.

  • Once your return request is approved, our support team will provide you with the authorized return address and detailed instructions on how to send your package.

Damages, Defects, and Order Issues

Please inspect your order upon arrival and contact us immediately (within 7 days of delivery) at contact@tenatech.ma if:

  • The item is defective or damaged;

  • You received the wrong item or incorrect variation.

Fast-Track Resolution: To resolve these issues promptly, please attach clear photographs or a short video showing the defect, along with your packing slip. Once verified, we will arrange a free replacement or issue a full refund without requiring you to ship the defective product back.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned:

  • Perishable goods (such as food, flowers, or plants);

  • Custom or personalized products (such as special orders or engraved items);

  • Personal care and sanitary goods (such as beauty, skincare, and intimate products);

  • Hazardous materials, flammable liquids, or gases.

Unfortunately, we cannot accept returns on sale items, clearance products, or gift cards.

Exchanges

The fastest way to ensure you get what you want is to contact our support team. Once your return request is accepted, make a separate purchase for the new item while your original request is being processed.

Refunds

Once your return is received and inspected (or approved via our damage-inspection team), we will notify you of the status of your refund.

If approved, your refund will be automatically processed back to your original payment method within 5 to 10 business days. Please note that financial institutions and credit card companies can take an additional 3 to 5 business days to post the transaction to your statement.

If more than 15 business days have passed since your refund was approved and you have not received it, please reach out to us at contact@tenatech.ma.