Terms of service
OVERVIEW
Welcome to Tena Shop! Throughout the site, the terms "we", "us" and "our" refer to Tena Shop. Tena Shop operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Tena Shop is hosted on Shopify Inc., which provides us with the online e-commerce platform that enables us to sell our products and provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services. Please read these Terms of Service carefully before accessing or using our website. By visiting, interacting with, or purchasing from our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to all the terms and conditions of this agreement, you must not access the website or use any Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are of the age of majority and you have given us your consent to allow any of your minor dependents to use this site.
To access or place orders through our store, you may be required to provide accurate information, including your full name, email address, billing address, payment details, and shipping address. You represent and warrant that all information you submit is accurate, current, and complete.
You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You may not transfer, assign, or license your account to any other party.
SECTION 2 - PRODUCTS AND ACCURACY
We make every effort to display the colors, specifications, and images of our products as accurately as possible. However, we cannot guarantee that your device’s display of any color or texture will be entirely accurate.
All descriptions of products and product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction, on a case-by-case basis.
SECTION 3 - ORDERS AND CANCELLATIONS
When you submit an order, you make an offer to purchase the selected items. Tena Shop reserves the right to accept, limit, or decline your order for any legitimate reason, including product availability, pricing errors, or suspected unauthorized or fraudulent transactions.
Your order is not officially accepted until payment is successfully processed and an order confirmation email is dispatched. Because orders are processed promptly for fulfillment, we cannot guarantee that order cancellation or modification requests can be accommodated once submitted.
All purchases and returns are subject exclusively to our Refund and Return Policy. You represent and warrant that all purchases are intended for personal or household use and not for commercial resale or unauthorized export.
SECTION 4 - PRICES AND BILLING
Prices for our products are subject to change without notice. The price charged will be the price displayed at checkout when your order is placed and confirmed. Unless explicitly indicated, displayed prices do not include shipping, handling, sales taxes, or applicable import fees.
You agree to provide complete, current, and valid payment details for all purchases. You represent and warrant that:
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The payment information you provide is true, correct, and complete;
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You are fully authorized to use the designated credit card or payment account;
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Charges incurred will be honored by your financial institution;
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You will pay all posted charges, including applicable shipping fees and taxes.
SECTION 5 - SHIPPING, FULFILLMENT, AND RISK OF LOSS
All shipping and delivery windows provided are estimates only and are not guaranteed delivery dates. Tena Shop is not liable for carrier delays, adverse weather conditions, customs inspections, or other circumstances beyond our direct control.
Title to products and the risk of loss or transit damage pass to you upon our delivery of the package to the shipping carrier.
SECTION 6 - INTELLECTUAL PROPERTY
The Services and all materials contained therein—including but not limited to software, text, graphics, logos, images, audio, video, designs, and arrangements—are the property of Tena Shop, its licensors, or content suppliers, and are protected under international copyright, trademark, and intellectual property laws.
You are granted a limited, revocable, non-exclusive license for personal, non-commercial use only. You may not copy, reproduce, distribute, modify, create derivative works of, publicly display, or commercially exploit any content from the Services without prior written permission from Tena Shop.
SECTION 7 - OPTIONAL AND THIRD-PARTY TOOLS
We may provide you with access to optional third-party tools, integrations, and software features over which we have neither control nor input.
You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations, or conditions of any kind, and without any endorsement. We bear no liability whatsoever arising from or relating to your use of optional third-party tools. Any use of such tools is entirely at your own risk and discretion.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products, and services available via our Services may include materials from third parties. Hyperlinks on this site may direct you to third-party platforms not affiliated with us. We are not responsible for examining or evaluating the accuracy of third-party content and assume no liability or responsibility for third-party materials, websites, products, or services.
SECTION 9 - PLATFORM RELATIONSHIP
Tena Shop is hosted on Shopify, which provides the technological e-commerce infrastructure enabling us to offer the Services. You acknowledge and agree that all transactions and sales contracts are entered into directly between you and Tena Shop. Shopify Inc. is not a party to your transactions and shall have no liability arising out of or related to your purchases or interactions with Tena Shop.
SECTION 10 - PRIVACY
Your submission of personal information through the store is governed by our Privacy Policy. Please review our Privacy Policy to understand our practices regarding data collection, processing, and protection.
SECTION 11 - USER COMMENTS AND FEEDBACK
If you send submissions, product reviews, creative ideas, suggestions, proposals, or other materials (collectively, "Feedback"), you agree that we may, at any time and without restriction, edit, copy, publish, distribute, translate, and use such Feedback in any medium, including for commercial and promotional purposes.
We are under no obligation to:
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Maintain any Feedback in confidence;
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Pay compensation for any Feedback; or
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Respond to any Feedback.
You warrant that your Feedback does not infringe upon any third-party rights, including copyright, trademark, privacy, or personal rights, and does not contain defamatory, unlawful, or malicious code.
SECTION 12 - ERRORS AND OMISSIONS
Occasionally, information on our Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, shipping charges, transit times, or availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after an order has been submitted).
SECTION 13 - PROHIBITED USES
In addition to other prohibitions set forth in these Terms, you are strictly prohibited from using the site or its content:
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For any unlawful purpose or to solicit others to perform unlawful acts;
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To violate any international, federal, provincial, or state regulations, rules, or laws;
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To infringe upon or violate our intellectual property rights or the intellectual property rights of others;
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To harass, abuse, insult, defame, disparage, intimidate, or discriminate against any individual;
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To submit false, misleading, or deceptive information;
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To upload or transmit viruses, worms, or any malicious code designed to disrupt the functionality of the Services;
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To scrape, crawl, spider, or harvest data using automated devices or agentic AI systems without prior written authorization;
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To interfere with or circumvent the security features of the Services.
We reserve the right to immediately terminate or restrict your access to the Services for violating any prohibited use.
SECTION 14 - AUTOMATED AGENTS
Any software, bot, or automated agent accessing or interacting with the Services must clearly identify itself via standard HTTP/HTTPS request headers (Agent/[agent name]). Automated agents are strictly prohibited from mimicking human patterns to circumvent security barriers, completing CAPTCHAs, or concealing their computational nature.
SECTION 15 - DISCLAIMER OF WARRANTIES
THE SERVICES AND ALL PRODUCTS DELIVERED TO YOU THROUGH THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" FOR YOUR USE, WITHOUT ANY REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT.
WE DO NOT WARRANT THAT YOUR USE OF OUR SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT DEFECTS WILL BE IMMEDIATELY CORRECTED.
SECTION 16 - LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL TENA SHOP, ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SUPPLIERS, OR SERVICE PROVIDERS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCTS PROCURED USING THE SERVICES.
SECTION 17 - INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Tena Shop, its parent entity, subsidiaries, affiliates, partners, officers, directors, agents, contractors, and employees from any claim, demand, liability, damages, or expenses, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service, your violation of any law, or your infringement upon the rights of a third party.
SECTION 18 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms without affecting the validity and enforceability of the remaining provisions.
SECTION 19 - ENTIRE AGREEMENT
These Terms of Service and any operating rules or policies posted by us on this site constitute the entire agreement and understanding between you and Tena Shop, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written.
SECTION 20 - GOVERNING LAW AND DISPUTE RESOLUTION
These Terms of Service and any separate agreements under which we provide you Services shall be governed by and construed in accordance with the laws of the jurisdiction in which the store’s operating entity is organized, without regard to conflict of law principles. Any dispute arising out of or related to these Terms shall be resolved through good-faith negotiation or brought before the competent courts of that jurisdiction.
SECTION 21 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check our website periodically for changes.
SECTION 22 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at contact@tenatech.ma.
Store Name: Tena Shop
Operating Entity: TeNaTech SARLAU
Email: contact@tenatech.ma